GOLD + ARROW lives by the credo Honest, Genuine, Trustworthy and Awesome. If you are not completely satisfied with your purchase you may either exchange or return your product(s), to the original point of purchase, for a full 100% money-back guarantee for unopened/unused products, or products that have faulty mechanisms within two weeks. 

Due to the health department regulations, we do not replace opened or used products. Thank you for your understanding.